Product Safety, Quality and Recalls in Bangladesh
Product safety and quality advice for manufacturers, importers, brands, retailers and online sellers in Bangladesh: mandatory standards and BSTI certification, consumer rights enforcement, food and drug regulators, mobile court actions, recalls and withdrawals, supply chain contracts and the claims that follow a defective product.
- Product and regulator map
- Programme and contracts
- Incident response
- Recovery and claims
How product safety is regulated in Bangladesh
Bangladesh does not have a single general product safety statute of the kind found in the European Union or the United Kingdom. Instead, product safety and quality are regulated through several overlapping laws and regulators, depending on what the product is. Mandatory standards and certification fall mainly to the Bangladesh Standards and Testing Institution, consumer protection to the Directorate of National Consumer Rights Protection, food to the Bangladesh Food Safety Authority, and medicines and cosmetics to the Directorate General of Drug Administration. We help businesses work across those regimes as part of our regulatory practice in Bangladesh.
For many goods, the starting point is BSTI. Products on its mandatory certification list cannot lawfully be manufactured, imported or sold without the relevant certification mark licence or import clearance, and BSTI conducts market surveillance, testing and enforcement. Labelling, weights, measures and packaging rules apply more broadly. The Consumer Rights Protection Act 2009 adds offences and complaint procedures for selling adulterated or substandard goods, false advertising, deceptive weights and failure to display prices. Complaints from consumers or competitors can lead to fines, while serious matters can be referred for prosecution, so product safety compliance reaches well beyond the factory.
Food, medicines and cosmetics carry their own sector rules. The Safe Food Act 2013 established the Bangladesh Food Safety Authority, with powers to set standards, inspect, test and act against unsafe food, including requiring products to be withdrawn. The Drugs and Cosmetics Act 2023 governs the registration, manufacture, import, sale and recall of medicines and cosmetics through the drug regulator. Enforcement often takes place through mobile courts, which can impose penalties on the spot during market drives. A business that sells across categories needs to understand which regulator leads for each product and how their powers interact in practice.
Recalls are where legal, operational and reputational risk meet. Because there is no single recall statute for general consumer goods, a recall in Bangladesh may be ordered by a sector regulator, required by a foreign parent's global policy, triggered by an export market alert, or undertaken voluntarily. Each route needs decisions about scope, notification, communication, refunds and the evidence the business will later need. A poorly handled recall can create admissions, regulatory penalties and claims, while a well-run one can limit all three. We help businesses design recall plans in advance and manage product safety incidents when they happen.
Product safety failures also lead to disputes. Injured consumers can bring claims in negligence or under contract and sale of goods law, and can complain under consumer protection law. Businesses in the supply chain bring claims against suppliers, manufacturers and insurers to recover recall costs and losses. Exporters face claims and rejections from foreign buyers when goods fail destination standards. Our dispute resolution lawyers handle those claims, and we coordinate with counsel in the UK, US, UAE, China, India and Singapore when a product safety issue spans several markets or a foreign supplier or buyer is involved.
Core workstreams
Four clear stages
- 01Product and regulator map
- 02Programme and contracts
- 03Incident response
- 04Recovery and claims
Talk to a partner
Consultations in Dhaka or by video. Scope, team and fees are agreed in writing first.
Book →What we do on safety, quality and recalls
Regulatory mapping and standards
- Product and regulator map
- Programme and contracts
- Incident response
- Recovery and claims
Compliance programmes and labelling
- Product and regulator map
- Programme and contracts
- Incident response
- Recovery and claims
Recall planning and execution
- Product and regulator map
- Programme and contracts
- Incident response
- Recovery and claims
Inspections, seizures and mobile courts
- Product and regulator map
- Programme and contracts
- Incident response
- Recovery and claims
Supply chain contracts
- Product and regulator map
- Programme and contracts
- Incident response
- Recovery and claims
Claims and dispute resolution
- Product and regulator map
- Programme and contracts
- Incident response
- Recovery and claims
Regulatory mapping and standards
We identify which regulators, standards and certification requirements apply to each product in a client's range, whether it is manufactured locally or imported. That covers BSTI mandatory certification and import clearance, food safety standards, drug and cosmetic registration, labelling, weights and measures, and packaging rules, presented as a practical product safety map the client's quality and regulatory teams can use every day.
Compliance programmes and labelling
We design or review product safety compliance procedures: supplier qualification, testing, batch records, traceability, complaint handling and label approval. We review Bangla and English labels, claims and advertising before launch, so that statements about safety, quality, origin, ingredients and performance can be supported. We also train sales and marketing teams on the claims that most often lead to consumer complaints and regulatory action.
Recall planning and execution
We prepare recall and withdrawal plans covering decision-making, regulator notification, distributor and retailer instructions, consumer communication, refunds, disposal and record keeping. When a product safety issue arises, we help the client decide whether a recall is needed, its scope and timing, and manage communications with regulators, distributors, platforms and the media, keeping the legal position and the evidence protected throughout. Holding statements are prepared in advance.
Inspections, seizures and mobile courts
When BSTI, the consumer rights directorate, the food safety authority, the drug regulator or a mobile court inspects premises, takes samples, seizes goods or imposes penalties, we respond quickly. We review sampling and testing procedures, request retesting where available, prepare representations and appeals, and challenge unlawful or disproportionate action before the courts where justified, while helping the business continue lawful operations. Notes of what inspectors asked for, sampled or removed are kept, since they are needed to challenge any later action.
Supply chain contracts
We draft and negotiate supply, manufacturing, distribution and retail agreements that allocate quality and product safety responsibilities clearly: specifications, testing, certification, warranties, recall cooperation, cost sharing, indemnities and insurance. Clear allocation before a problem arises is far cheaper than litigating responsibility afterwards, particularly where a foreign supplier, a local contract manufacturer and an online marketplace are all involved in one product. We also review insurance terms.
Claims and dispute resolution
We defend consumer complaints, negligence claims and prosecutions arising from alleged product safety failures, and pursue recovery of recall costs and losses from suppliers, manufacturers, carriers and insurers. Where foreign buyers reject exports for quality reasons, we advise on the contract, inspection evidence and arbitration. We coordinate the regulatory and litigation strategy so that statements in one forum do not damage the position in another.
Partner-led, on every matter.
Trade, Competition & Regulation matters at TRW are led by partners, supported by associates, with one responsible lawyer from first advice to final outcome.
Meet the firm →01Is there a general product safety law in Bangladesh like the EU's?
Not in the same form. Bangladesh regulates product safety through a combination of laws: the Bangladesh Standards and Testing Institution Act 2018 for standards and certification, the Consumer Rights Protection Act 2009 for consumer protection offences and complaints, the Safe Food Act 2013 for food, the Drugs and Cosmetics Act 2023 for medicines and cosmetics, and other sector rules for products such as electrical goods, chemicals and vehicles. General law on negligence, contract and sale of goods also applies. We map the regimes that apply to each product so that compliance gaps are not left between regulators.
02Which products need BSTI certification before sale in Bangladesh?
BSTI maintains a list of products subject to mandatory certification, which covers a wide range of food items, cosmetics and toiletries, electrical and electronic goods, construction materials, chemicals and other consumer products. The list is updated periodically, so we check the current version for each product. Locally manufactured products need a certification mark licence, and imported products on the list need BSTI clearance before release. Selling a listed product without certification can lead to seizure, fines and prosecution. We advise on applications, testing, renewals and the product safety consequences of a failed BSTI test.
03Can a regulator in Bangladesh order a product recall?
Sector regulators have powers to act against unsafe products. The food safety authority can require unsafe food to be withdrawn, the drug regulator can order recalls of medicines and cosmetics, and BSTI can act against substandard products and cancel licences. Consumer rights and mobile court enforcement can lead to seizure and destruction of goods. For many general consumer products, recalls are undertaken voluntarily or under regulatory pressure rather than under a single statutory recall procedure. We advise on the regulator's powers in each case and how a voluntary recall can be structured to manage product safety and legal exposure together.
04When should a business decide to recall a product from the Bangladeshi market?
The decision usually turns on the seriousness and likelihood of harm, the number of units affected, the evidence available and the regulatory and contractual obligations that apply, including those imposed by a foreign parent or export customer. Waiting for certainty can increase both harm and liability; acting too broadly can be costly and damage the brand unnecessarily. We help clients establish the facts quickly, preserve evidence, consult the right regulators and decide on scope and timing. A documented decision process is also important later, because regulators and courts will examine how the business responded to the product safety risk.
05How should we handle a mobile court raid or market sampling of our products?
Stay cooperative and calm, ensure a senior representative is present, and keep a record of what is inspected, sampled or seized, including copies of any documents signed. Mobile courts can impose fines on the spot under the laws they are empowered to enforce, so the business should understand the alleged offence before responding. After the visit, request the test results and review the sampling procedure. We advise on immediate steps, represent clients in follow-up proceedings, and challenge decisions that are unlawful or based on defective testing, while helping correct any genuine product safety or labelling problem.
06Can consumers sue for injuries caused by a defective product?
Yes. Injured consumers can bring civil claims in negligence, and in contract or under sale of goods law where they bought the product, and can complain under the Consumer Rights Protection Act 2009, which provides for administrative action and fines and allows a share of the fine to be awarded to the complainant. Damages in Bangladeshi courts are generally compensatory. The Legal Aid Services (Amendment) Act 2026 may require pre-case mediation for some civil claims depending on the district. We defend manufacturers and sellers and assess exposure early in each product safety claim. We also assess insurance cover.
07How do product safety rules apply to online marketplaces and e-commerce sellers?
Online sellers and marketplaces sell many regulated products, and the same standards, certification, labelling and consumer protection rules apply to goods sold online. Consumer complaints about online purchases are common, and regulators have paid close attention to e-commerce practices. Marketplaces should have processes for verifying sellers and removing unsafe or uncertified listings, and sellers need clear product information and returns procedures. We advise marketplaces and brands on terms, listing policies, takedown procedures and recall cooperation, so that each party's product safety responsibilities are clear when a problem appears on the platform. Platform records also help in later disputes.
08Who pays for a product safety recall when a supplier caused the defect?
Recovery depends on the supply contract, the evidence of where the defect arose and the applicable law. Well-drafted contracts include warranties, specifications, recall cooperation and cost sharing provisions, indemnities and insurance requirements; contracts without them leave the business relying on general law, which is slower and less certain. Product recall insurance, where held, may cover some costs. We review the contract chain, preserve test results and batch records, notify insurers and suppliers promptly, and pursue recovery through negotiation, arbitration or litigation in Bangladesh or the supplier's jurisdiction, as the contract and the evidence allow. Check contractual notice periods first.
From first call to resolution.
- 01
Product and regulator map
We identify the products in scope, the regulators, standards and certifications that apply to each, and the gaps in current compliance, then agree priorities with the client's quality, regulatory and commercial teams for the year ahead.
- 02
Programme and contracts
We put in place or improve labelling review, testing and traceability procedures, recall plans and supply chain contract terms, so that responsibilities for quality and safety are clear before a problem arises or a regulator calls.
- 03
Incident response
When an inspection, test failure, complaint or injury occurs, we help establish the facts, preserve evidence, engage regulators, decide on recall or withdrawal and manage communications with distributors, platforms, consumers and the media promptly.
- 04
Recovery and claims
After the immediate response, we defend complaints, claims and prosecutions, recover costs from suppliers and insurers, and feed the lessons into the client's compliance programme so that the same failure is far less likely to recur.
“Demonstrates an extraordinary command over both domestic litigation and international arbitration.”
The Legal 500 Asia Pacific, Bangladesh: Dispute resolution, client feedback
Related reading.

Product Liability Law in Bangladesh 2026: Defective Goods Claims, Consumer Complaints and Compensation

BSTI Certification Bangladesh 2026: Standard Mark, CM Licence, Imports and Penalties

Manufacturing Business Registration in Bangladesh 2026: Garments, Food, Cosmetics, Electronics, Leather and Glass

E-Commerce Law in Bangladesh: A 2026 Business Guide
All insights →
Which regulator leads on product safety in Bangladesh?
Do imported products need product safety testing in Bangladesh before they can be sold?
Are product safety obligations different for Bangladeshi exporters selling abroad?
Should we notify regulators before announcing a product safety recall?
Can directors face personal liability for product safety failures?
How does data protection law affect recalls and consumer complaint handling?
Does the Commercial Courts Act 2026 affect supplier recall claims?
How do we get help with a product safety incident from TRW & Co?
Prepare for product incidents before they happen
Speak with the partners about product safety in Bangladesh or across borders.
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