Banking Litigation in Bangladesh: Key Cases, Writs, Complaints and Court Practice in 2026

by Barrister Tahmidur Rahman | Oct 20, 2026 | Banking & Finance, Insights | 0 comments

TRW Insight / Bangladesh

Banking disputes in Bangladesh run on five separate tracks, from Artha Rin recovery suits to writ petitions against Bangladesh Bank and complaints to its Customer Interest Protection Centre. Picking the right track first decides the forum, the cost and the odds.

Updated 20 October 2026Legal insightBangladesh19 min read

Banking litigation Bangladesh in 2026: the map of disputes

Banking litigation Bangladesh practitioners handle is not one kind of case but a cluster of very different proceedings that happen to involve a bank. A lender suing a borrower in the Artha Rin Adalat, a depositor suing a bank for money lost to an employee's fraud, an importer fighting a letter of credit refusal, a guarantor trying to get off the Credit Information Bureau list, a sponsor challenging Bangladesh Bank's removal of a board, and a customer escalating a complaint to the central bank each follow their own statute, forum, deadlines and odds of success.

This guide maps that landscape as at October 2026: which forum hears which dispute, when a writ against Bangladesh Bank or a state-owned bank is maintainable, how the board removals and mergers of 2024 to 2026 fared in court, how to complain to Bangladesh Bank, and where the Commercial Courts Act 2026 and mediation fit. Where TRW has a detailed guide on a sub-topic, we link to it rather than repeat it.

Banking litigation Bangladesh — bank building facade representing disputes between banks and customers
Five distinct tracks, one starting question: who is suing whom, and for what

Summary: Banking disputes in Bangladesh divide into five tracks: loan recovery by banks in the Artha Rin Adalat; civil claims by customers against banks; regulatory and public-law challenges by writ petition in the High Court Division; criminal cheque cases under the Negotiable Instruments Act 1881; and complaints to Bangladesh Bank's Customer Interest Protection Centre. Choosing the right track first decides the forum, the deposit you may have to make, and whether the claim can succeed at all.

Key point: The Commercial Courts Act 2026 expressly excludes matters within the Artha Rin Adalat's jurisdiction, but it covers ordinary transactions of bankers and financial institutions, including mercantile documents. Loan recovery stays where it was; many customer-side and trade-finance disputes now have a specialised commercial forum.

At a glance

01

Recovery suits

Banks recover loans in the Artha Rin Adalat, which has exclusive jurisdiction under section 5 of the Artha Rin Adalat Ain 2003.

02

Customer claims

Depositors and customers sue banks in the civil courts, or in a Commercial Court where the dispute is commercial.

03

Writ petitions

Bangladesh Bank is a statutory authority amenable to Article 102; corporatised state-owned banks often are not.

04

Complaints

Bangladesh Bank's Customer Interest Protection Centre takes complaints by hotline 16236, email, online form or post.

05

No ombudsman

Bangladesh has no statutory banking ombudsman; the central bank's complaint centre is the nearest equivalent.

Table of Contents

What banking litigation Bangladesh courts hear: the dispute map

The starting point in banking litigation Bangladesh lawyers run is classification. There is no single banking court: each claim is routed by who is suing whom, for what, and under which statute. A claim filed in a forum without jurisdiction is returned or rejected while limitation keeps running.

Track one: banks suing borrowers, guarantors and mortgagors

Recovery of loans by banks and financial institutions belongs to the Artha Rin Adalat. Section 5 of the Artha Rin Adalat Ain 2003 gives these courts exclusive jurisdiction, section 12 regulates the pre-suit sale of collateral, and section 22 provides for mediation.[5] It is the largest category by volume. Our guides to the Artha Rin Adalat and to defending a bank suit cover procedure, defences, deposits and execution in detail.

Track two: customers suing banks

Claims by customers against banks, such as unauthorised debits, fraud by bank staff, wrongful dishonour, failure to honour deposits, mis-sold products, and disputes over guarantees and letters of credit, are ordinary civil or commercial claims. They go to the civil courts or, since 2026, to a Commercial Court where the dispute is commercial in character.

Track three: regulatory and public-law challenges

Orders of Bangladesh Bank, from circulars and licence cancellations to the removal of directors and the dissolution of boards, are challenged by writ petition under Article 102 of the Constitution in the High Court Division. Certain decisions of state-owned banks that still exercise statutory functions can be challenged the same way, although corporatisation has narrowed that route.

Track four: criminal cheque cases

Dishonoured cheques give rise to criminal proceedings under section 138 of the Negotiable Instruments Act 1881. These run in parallel with, not instead of, civil recovery. Our guides to cheque dishonour in Bangladesh and security cheque cases explain the notice, complaint, trial and appeal stages.

Track five: complaints and supervisory escalation

Not every grievance needs a court. Bangladesh Bank runs a complaint mechanism for customers of banks, finance companies and mobile financial service providers.[1] Using it well, and knowing when it will decline a complaint, is part of any sound banking litigation Bangladesh strategy.

Recovery suits by banks: the Artha Rin track in context

Because loan recovery is so heavily litigated, its pressures shape everything else in the system. Section 5(5) of the Artha Rin Adalat Ain requires even loans recoverable as public demands to be sued for in the Artha Rin Adalat, with a proviso allowing Krishi Bank, Rajshahi Krishi Unnayan Bank and other state-owned financial institutions to bring claims of up to Tk 5 lakh as certificate cases instead.[5] Our guide to the Public Demands Recovery Act explains that certificate procedure.

The scale of the backlog

Supreme Court statistics reported in April 2026 put about 78,000 original loan cases, involving more than Tk 2,50,000 crore, pending in the financial loan courts as of December 2025.

A further 33,406 execution cases, involving about Tk 57,000 crore, were pending, and as of February 2026 the High Court Division had stayed 4,809 of them, including 806 stayed for more than five years.[12] The bank must win the suit and then bring a separate execution case before it can sell mortgaged property, hence the description double legal process.[12] The backlog explains why banks negotiate, but it is no licence to delay: interest keeps running. Our guide on loan defaulter status sets out the rescheduling and exit routes Bangladesh Bank opened in 2025 and 2026.

Banking litigation Bangladesh — lawyer reviewing loan files and bank statements
Recovery suits dominate the volume, and their backlog shapes every other track

Customer claims against banks: wrongful debit, fraud and account disputes

The less familiar side of banking litigation Bangladesh lawyers handle is the customer's claim against the bank. These cases are usually money suits founded on the banker-customer contract, negligence or the bank's vicarious liability for its staff.

A 2026 example: employee fraud and the bank's liability

On 9 February 2026 the High Court Division dismissed Sonali Bank's appeal in Managing Director, Sonali Bank Ltd v Md Abdul Karim (First Appeal No 97 of 2011). The depositors had sued in 2001 after discovering that a cash officer had kept two ledgers, one genuine and one fabricated, leaving their account with a fraction of what they had deposited. The trial court in Bogura decreed Tk 11,18,603 with interest on 1 December 2010.[9]

The court made four points of general importance. Where fraud by a bank employee is admitted, failure to produce deposit slips does not defeat the customer's claim. A bank cannot disown a balance confirmation certificate issued under its own seal without proof of forgery. Findings in a related criminal case are not binding but may corroborate the civil claim. And the bank is vicariously liable for wrongful acts of its employee in the course of employment, because customers cannot be made to suffer for the internal misconduct of bank officials.[9] The case also shows the time cost of the civil route: twenty-five years from filing to final appellate judgment.

Unauthorised debits and digital fraud

The same principles apply to unauthorised transfers, card fraud and mobile banking losses, but the evidence is electronic. Preserve alerts, call records, complaint reference numbers and the bank's written replies from day one; a prompt complaint creates a contemporaneous record that later strengthens a suit.

Guarantees and letters of credit

Guarantee and documentary credit disputes are a specialist subset of banking litigation Bangladesh courts see often. A bank's payment undertaking is independent of the underlying contract, so injunctions are rare. See our guides to bank guarantees in Bangladesh, bank guarantee encashment and letters of credit.

Which court hears a customer claim

Before April 2026 the answer was simple: the civil court of competent pecuniary and territorial jurisdiction. The Commercial Courts Act 2026 now matters, because its definition of a commercial dispute includes ordinary transactions of merchants, bankers, financial institutions and traders, including the enforcement and interpretation of mercantile documents, and transactions under the Payment and Settlement Systems Act 2024.[4] We return to this below.

CIB listing and defaulter disputes

A listing in Bangladesh Bank's Credit Information Bureau shuts a borrower, and often its guarantors and directors, out of new credit, which makes CIB disputes among the most urgent in practice.

How often the High Court Division intervenes

Between January and June 2025, 748 writ petitions sought to suspend guarantors' names in the CIB database, involving about Tk 7,000 crore, and the High Court Division granted 554 of them. In 2024 there were 1,235 such writs and 866 names were suspended. In the same half of 2025, 231 writs sought to stop property auctions and 139 auctions were stayed.[11] As of 31 August 2025, 10,211 cases in Dhaka's seven money loan courts named guarantors as co-defendants.[11]

Stays are temporary

These orders are interim. They can be vacated, they do not reduce the debt, and conditional stays are discharged if the conditions are not met. Our guide on loan defaulters in Bangladesh covers the authorities, the wilful defaulter procedure and the routes to clear a listing.

Writ petitions against Bangladesh Bank and state-owned banks

A Bangladesh Bank writ petition is the main public-law tool in banking litigation Bangladesh businesses use. It is powerful because the High Court Division can stay an order quickly, but it is narrow because the court reviews legality, procedure and reasonableness, not the commercial merits. Our general guide to writ petitions in Bangladesh explains the five writs, standing, rule nisi practice and appeals.

Who is amenable to the writ jurisdiction

Bangladesh Bank is a statutory authority and is amenable to Article 102. The position of state-owned commercial banks is different. In Md Rokanuzzaman v Bangladesh Bank (Writ Petition No 12714 of 2025), decided on 29 July 2026, the High Court Division followed the Appellate Division's decision in Rupali Bank Ltd v Mohammad Jahurul Islam Patwary (Civil Appeal No 25 of 2012), which held that orders and actions of Rupali Bank taken after its conversion into a public limited company cannot be questioned under Article 102.[8] The bank's own circular and transfer order were therefore outside the writ jurisdiction, but Bangladesh Bank and its BRPD director, being a statutory authority, remained amenable in respect of their role in approving the circular.[8]

Identify the decision-maker precisely. A writ against a private bank, or the internal acts of a corporatised state-owned bank, usually fails at the threshold, and joining Bangladesh Bank as a respondent does not cure that unless the regulator itself acted, failed to act or approved the measure.

Alternative remedies and delay

Where a statute provides an appeal or review, such as the licensing scheme in section 31 of the Bank Company Act, the court expects it to be used first.[6] There is no fixed limitation period for a writ, but unexplained delay can be fatal on its own, as the money changer case below shows.

Challenging a Bangladesh Bank circular

Circulars are the main way Bangladesh Bank regulates, and section 45 of the Bank Company Act gives it power to issue directions to banks.[6] A circular can be challenged on the usual public-law grounds: lack of statutory power, conflict with a parent statute, irrationality, discrimination or procedural unfairness.

The most cited modern example is the May 2019 rescheduling circular, which allowed defaulters to reschedule with a 2 per cent down payment. On 21 May 2019 the High Court Division ordered the status quo on the circular in a writ filed by Human Rights and Peace for Bangladesh. On 2 July a chamber judge of the Appellate Division stayed that order, and on 8 July the Appellate Division made its own interim order, including a bar on fresh loans for borrowers who used the 2 per cent facility, and sent the matter back to the High Court Division for rehearing.[14]

A circular affecting many borrowers will move quickly to the Appellate Division, so prepare the petition for that scrutiny. Bangladesh Bank may also revise a circular while the writ is pending. In Rokanuzzaman the regulator had already revised the provision in question by BRPD Circular No 8 of 19 October 2025, which shaped the outcome.[8]

Money exchange licence cases

Money changers are licensed by Bangladesh Bank under section 3 of the Foreign Exchange Regulation Act 1947, and cancellation or suspension cases recur. In Syed Tanvir Hossain v Bangladesh Bank (Writ Petition No 9036 of 2014), decided on 30 July 2025, the petitioner challenged the 2002 cancellation of a money changer licence issued in 1998.[7] A Bangladesh Bank inspection had found that the required foreign currency balance was not held and that transactions were unsatisfactory, and the licence terms incorporated foreign exchange circulars requiring proper records.[7]

The High Court Division held that the cancellation fell within the licence conditions without any need for a separate prior show-cause notice, and that the petitioner's unexplained delay of about a decade before seeking justice was independently fatal: delay defeats equity. The rule was discharged.[7] Licence holders should keep the records the licence requires, answer inspection findings in writing, and move within weeks, not years, if cancellation follows. For the wider regime, see our guide to foreign exchange regulations in Bangladesh.

Banking litigation Bangladesh — courthouse columns representing writ petitions against Bangladesh Bank
The writ jurisdiction reaches the regulator, not every bank

Board removals, administrators and mergers in 2024 to 2026

The most significant public-law banking cases of the past two years concern Bangladesh Bank's intervention in troubled banks. Section 46 of the Bank Company Act 1991 empowers the central bank to remove directors and other officials of bank companies, and section 47 empowers it to dissolve a board of directors.[6] Our guide to the Bank Company Act 1991 sets out the grounds, the show-cause requirement and the consequences of removal.

The Islami Bank administrator, June 2026

On 14 June 2026 Bangladesh Bank dissolved the entire board of Islami Bank Bangladesh PLC, removing the chairman and all directors with immediate effect, and placed Executive Director Mohammad Johir Hossain in charge as administrator with the board's powers under section 47(3). The central bank said it acted to protect depositors and safeguard public money.[13]

The five-bank merger and the shareholders' writ

The merger of First Security Islami Bank, Union Bank, Global Islami Bank, Social Islami Bank and EXIM Bank into Sammilito Islami Bank produced the leading 2025 challenge. A shareholder of First Security Islami Bank filed a writ on 18 November 2025 seeking a direction that general shareholders of the five banks be protected and issued shares in the new bank. On 8 December 2025 a High Court Division bench of Justices Fahmida Quader and Md Ashif Hasan summarily rejected the petition without issuing a rule.[10]

What directors and shareholders can realistically achieve

In this corner of banking litigation Bangladesh courts give the regulator wide latitude when it acts under express powers to protect depositors, and they are reluctant to unwind a completed resolution or merger. Realistic targets are narrower: a missing show-cause opportunity, grounds outside the statute, or the treatment of shares and compensation. Act fast and document what notice was given and when.

Filing a banking complaint in Bangladesh with Bangladesh Bank

For most retail and small-business grievances, a structured complaint is faster and cheaper than a lawsuit. Bangladesh Bank's process has three levels, and skipping a level is the commonest reason a complaint stalls.[1]

Level one: the branch and the bank's complaint cell

Raise the issue first with the branch. If it is not resolved, lodge a formal complaint with the institution's complaint cell at its head office or zonal office.[1] In a June 2022 circular issued under section 45 of the Bank Company Act, Bangladesh Bank told banks to settle customer complaints preferably within 10 days and in any event within 45 days, to run a grievance cell under the supervision of the chief executive, and to accept complaints at any branch, including head office.[2]

Level two: the Customer Interest Protection Centre

If the institution does not resolve the complaint, or you are dissatisfied with its decision, escalate to Bangladesh Bank's Customer Interest Protection Centre (CIPC). Bangladesh Bank lists four channels: the hotline 16236 during office hours on working days; email to bb.cipc@bb.org.bd; the online complaint submission form on its complaint management portal; and post to the Director, Technology Risk and Digital Banking Supervision Department, CIPC, Bangladesh Bank Head Office, Motijheel, Dhaka-1000.[1]

The complaint should include a detailed description, your name, address and contact details, a copy of the institution's final response or decision letter, and supporting documents. It must be signed, and a complaint made on someone else's behalf needs the account holder's written authorisation.[1]

FICSD and where the complaint function sits now

Many older bank notices and guides still refer customers to Bangladesh Bank's Financial Integrity and Customer Services Department (FICSD), which long ran the central bank's complaint function. Bangladesh Bank's current procedure page, however, directs postal complaints to the CIPC under the Technology Risk and Digital Banking Supervision Department.[1] Address written complaints as the current page directs, use the hotline or online form where speed matters, and keep proof of every submission.

What the CIPC will not handle

The CIPC will not entertain complaints against persons or institutions outside Bangladesh Bank's purview, third-party complaints without written authorisation, anonymous or unsigned complaints, complaints without address and contact details, or matters that are sub judice.[1] The sub judice bar is strategically important: once you file suit, the regulatory route generally closes. Decide which route comes first before filing anything.

Is there a banking ombudsman in Bangladesh?

No. Bangladesh has no statutory banking ombudsman with power to make binding awards against banks, of the kind found in some neighbouring jurisdictions. The CIPC is the nearest equivalent.[1] Its outcomes depend on Bangladesh Bank's supervisory leverage over the institution rather than on an enforceable award, so a customer with a substantial money claim should treat a complaint as a first step, not a substitute for a suit.

From complaint to court: a practical sequence

The sequence below reflects how we move a banking dispute from first grievance to the right forum without losing rights along the way.

Step 01

Classify the dispute

Decide whether it is a recovery claim, a customer claim, a regulatory challenge, a cheque case or a complaint, because that fixes the forum.

Step 02

Freeze the record

Collect statements, alerts, certificates, sanction letters, security documents and every letter exchanged with the bank.

Step 03

Complain to the bank

Lodge a written complaint with the branch and the bank's complaint cell, and note the 10-day target and 45-day limit.

Step 04

Escalate to the CIPC

If unresolved, send the complaint with the bank's final reply to Bangladesh Bank by hotline 16236, email, online form or post.

Step 05

Check deadlines

Calendar limitation, Artha Rin written statement and appeal periods, and act promptly on any regulatory order to avoid delay objections.

Step 06

Choose the forum

File in the civil court, Commercial Court, Artha Rin Adalat or High Court Division, as the classification requires.

Step 07

Seek interim protection

Apply for a stay or injunction where an auction, encashment, listing or removal order is imminent, and comply with any conditions.

Step 08

Keep settlement open

Use statutory mediation and negotiate within Bangladesh Bank's rescheduling rules so that any deal can be reported as regular.

The Commercial Courts Act 2026 and banking disputes

The Commercial Courts Act 2026, Act No 23 of 2026 dated 10 April 2026, replaced the Commercial Court Ordinance 2026 and created a specialised forum for commercial disputes.[4] Its application to banking is precise.

What is excluded

The definition of commercial dispute in section 2 begins by excluding matters within the jurisdiction of the Artha Rin Adalat.[4] Loan recovery by banks and financial institutions therefore stays in the Artha Rin Adalat, and a borrower cannot move a recovery suit into a Commercial Court by recharacterising it.

What is included

The first category of commercial dispute is the ordinary transactions of merchants, bankers, financial institutions and traders, including the enforcement and interpretation of mercantile documents, and a separate category covers transactions under the Payment and Settlement Systems Act 2024.[4] That brings in many banking disputes that are not recovery claims: letters of credit and guarantees between commercial parties, payment and collection failures, inter-bank disputes and business customers' claims against banks. For banking litigation Bangladesh businesses bring, this is the most important structural change of 2026.

Procedural advantages

Section 7(1) provides for pre-suit mediation and section 10 for summary judgment.[4] For a business customer with a documented claim against a bank, summary judgment is a significant new lever. Our guide to the Commercial Courts Act covers the court structure, timelines, interest, costs and appeals.

ADR in banking disputes

Settlement is built into the banking system at several points, and in banking litigation Bangladesh courts expect parties to use it.

  • Artha Rin mediation: section 22 of the Artha Rin Adalat Ain provides for mediation in money loan suits.[5] For borrowers it is often the last realistic window to agree rescheduling before decree.
  • Commercial Court mediation: section 7 of the Commercial Courts Act 2026 brings mediation into commercial banking disputes.[4]
  • Arbitration: trade finance, syndicated and project finance documents often contain arbitration clauses, which displace the courts for the merits of the dispute.
  • Regulatory complaint: the CIPC process works in practice as a low-cost, informal resolution channel for retail grievances.[1]

Our guides to mediation in Bangladesh and court-annexed mediation explain how to prepare. Check any settlement against current rescheduling and classification rules, because a deal the bank cannot report as regular may not clear a CIB listing.

Banking courts and reform proposals

Calls for specialised banking courts are a long-running theme in banking litigation Bangladesh reform debates, but in 2026 the government chose amendment over replacement. Bangladesh Bank prepared a draft new money loan court law that would have created an Artha Rin appellate court staffed by judges of High Court rank, a recovery officer to execute decrees, and powers to suspend defaulters' national identity cards and passports. In January 2026 the law ministry turned the draft down after an inter-ministerial meeting, and sent it back to the Financial Institutions Division to identify the sections of the 2003 Act that need amendment, through a nine-member committee.[3]

The execution bottleneck is the target most practitioners identify: experts quoted in April 2026 argued that the requirement for a separate execution case should be amended.[12] Until legislation passes, the Artha Rin Adalat Ain 2003 remains the governing statute, and lenders and borrowers should plan on the existing procedure rather than on reforms that may not arrive.

Banking litigation Bangladesh — business meeting to settle a banking dispute
Reform has favoured amendment of the 2003 Act over new banking courts

Banking law case studies: what recent judgments teach

The table below collects the judgments discussed in this guide and the practical point each one establishes. On a phone, scroll it sideways.

Key banking litigation judgments and what they establish
CaseCourt and dateIssueOutcomePractical lesson
Sonali Bank v Md Abdul Karim (FA 97 of 2011)HCD, 9 February 2026Depositors' money lost to a cash officer's fraudDecree for depositors upheldBanks are vicariously liable for staff fraud
Md Rokanuzzaman v Bangladesh Bank (WP 12714 of 2025)HCD, 29 July 2026Writ against a state-owned bank's circular and transferNot maintainable against the bankTarget the regulator, not a corporatised bank
Syed Tanvir Hossain v Bangladesh Bank (WP 9036 of 2014)HCD, 30 July 2025Cancellation of a money changer licenceRule dischargedLicence breaches and delay defeat a writ
Sammilito Islami Bank shareholder writHCD, 8 December 2025Shareholder protection in the five-bank mergerSummarily rejectedCourts rarely unwind a bank resolution
May 2019 rescheduling circular writHCD and AD, May to July 2019Challenge to a 2 per cent down payment circularHCD status quo, then AD interim orderCircular challenges move fast to the AD

Read together, these banking litigation Bangladesh judgments are consistent: courts protect customers where the evidence is solid, police the boundary of the writ jurisdiction strictly, defer to Bangladesh Bank within its statutory powers, and punish delay.

Choosing a finance litigation lawyer in Bangladesh

Banking disputes reward specialisation, because the procedural traps differ on each track. When instructing a finance litigation lawyer, look for:

  • Experience across tracks: Artha Rin, civil, commercial, writ and criminal cheque proceedings often run together, and one team should see the whole picture.
  • Regulatory fluency: the ability to read Bangladesh Bank circulars, rescheduling policies and CIB rules, and to know when a regulatory route beats a court route.
  • Supreme Court practice: stays, conditional orders and Appellate Division appeals decide many banking cases in practice.
  • Settlement judgment: a realistic view of when to mediate, what a bank can lawfully accept, and how to document it.

TRW's banking and finance litigation practice acts for lenders, borrowers, guarantors and customers, and our constitutional and writ litigation practice handles challenges to regulatory action.

Mistakes to avoid in banking litigation Bangladesh cases

  • Suing the wrong respondent. A writ against a private or corporatised bank's internal decision will usually be dismissed at the threshold.[8]
  • Waiting. Unexplained delay can defeat an otherwise arguable writ.[7]
  • Filing suit before the complaint is resolved. The CIPC will not handle a matter that is sub judice.[1]
  • Treating a stay as a win. CIB and auction stays are interim and do not stop interest accruing.[11]
  • Choosing the wrong civil forum. Since April 2026, check whether a customer-side banking dispute belongs in a Commercial Court.[4]
  • Losing the paper trail. Statements, alerts, certificates and complaint replies are the evidence on which customer claims are won.[9]

Banking disputes rarely improve with time. If you are facing a bank suit, a regulatory order or a loss the bank will not make good, contact TRW for an early assessment of the forum, the deadlines and the realistic outcome.

Frequently asked questions

Which court hears banking litigation in Bangladesh?

It depends on the claim. Loan recovery by banks goes to the Artha Rin Adalat, customer claims go to the civil courts or a Commercial Court, challenges to Bangladesh Bank orders go to the High Court Division by writ, and cheque dishonour is prosecuted in the criminal courts.[4] [5]

Can I file a writ petition against Bangladesh Bank?

Yes. Bangladesh Bank is a statutory authority and is amenable to the writ jurisdiction under Article 102, for example against a circular, a licence cancellation or a removal order, subject to the alternative-remedy rule and delay.[8]

Can I file a writ against a state-owned bank?

Often not. Following the Appellate Division's Rupali Bank decision, the High Court Division held in July 2026 that actions of a state-owned bank taken after its conversion into a public limited company cannot be challenged under Article 102.[8]

What is the Bangladesh Bank complaint hotline?

16236, available during office hours on working days. Complaints can also be sent to bb.cipc@bb.org.bd, through the online complaint form, or by post to the CIPC at Bangladesh Bank Head Office, Motijheel.[1]

How long does a bank have to resolve my complaint?

Bangladesh Bank has told banks to settle complaints preferably within 10 days and in any event within 45 days.[2]

Is there a banking ombudsman in Bangladesh?

No. There is no statutory banking ombudsman. Bangladesh Bank's Customer Interest Protection Centre is the nearest equivalent, but it does not make enforceable awards.[1]

Is a bank liable if its employee steals from my account?

Generally yes. In February 2026 the High Court Division upheld a decree against Sonali Bank, holding the bank vicariously liable for a cash officer's fraud and refusing to let it disown its own balance confirmation certificate.[9]

Does the Commercial Courts Act 2026 apply to bank loan cases?

No. The Act excludes matters within the Artha Rin Adalat's jurisdiction, but it covers ordinary transactions of bankers and financial institutions, including mercantile documents.[4]

Can a guarantor get a CIB listing suspended?

Frequently, by writ. In the first half of 2025 the High Court Division granted 554 of 748 writs seeking to suspend guarantors' CIB listings, but such orders are temporary.[11]

Can Bangladesh Bank dissolve a bank's board?

Yes. Section 47 of the Bank Company Act 1991 allows it, and in June 2026 Bangladesh Bank dissolved the Islami Bank board and appointed an administrator under section 47(3).[6] [13]

Source register

Primary legal and regulatory sources

Materials checked on 20 October 2026. Confirm the current official text before relying on any provision.

  1. Bangladesh Bank — Customer Interest Protection Centre (CIPC) complaint procedure
  2. The Business Standard, 13 June 2022 — BB reiterates settling customer grievances in 10 days
  3. The Financial Express, 19 January 2026 — Law ministry turns down draft Money Loan Court Act
  4. Commercial Courts Act 2026 (Act No. 23 of 2026), sections 2, 7 and 10 — Laws of Bangladesh
  5. Artha Rin Adalat Ain 2003 (Act No. 8 of 2003), sections 5, 12 and 22 — Laws of Bangladesh
  6. Bank Company Act 1991 (Act No. 14 of 1991), sections 30, 31, 45, 46 and 47 — Laws of Bangladesh
  7. High Court Division — Syed Tanvir Hossain v Bangladesh Bank, Writ Petition No. 9036 of 2014, judgment of 30 July 2025
  8. High Court Division — Md Rokanuzzaman v Bangladesh Bank, Writ Petition No. 12714 of 2025, judgment of 29 July 2026
  9. High Court Division — Managing Director, Sonali Bank Ltd v Md Abdul Karim, First Appeal No. 97 of 2011, judgment of 9 February 2026
  10. The Financial Express, 9 December 2025 — HC rejects writ seeking protective measures for shareholders of merged banks
  11. The Business Standard, 5 October 2025 — Over 10,000 loan guarantors face default cases
  12. The Business Standard, 22 April 2026 — 'Double legal process' stalls defaulted loan recovery for years
  13. The Daily Ittefaq, 14 June 2026 — BB dissolves entire board of Islami Bank
  14. The Business Standard, 28 October 2019 — High Court to give verdict on loan rescheduling

Related TRW assistance

Move from information to a defined next step

TRW acts for banks, borrowers, guarantors, depositors and corporate customers in Artha Rin, civil, commercial and writ proceedings and in complaints to Bangladesh Bank. Explore our banking and finance litigation practice or contact TRW to discuss your matter.

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