The Act lists a range of practices that harm consumers, including selling goods or services at more than the price fixed by law, selling adulterated, fake or expired products, failing to display prices or required label information, using false weights or measures, misleading consumers through false advertising, and providing services in a way that endangers life or safety. Many of these are offences with fines and, in some cases, imprisonment. We review a business's practices against the Act and related rules, because consumer protection breaches often arise from routine operations rather than deliberate wrongdoing.

A consumer can file a written complaint with the DNCRP, usually within a short period after the cause of the complaint arises, and the Directorate notifies the business and may hold a hearing where both sides present evidence. If it finds a breach, it can impose an administrative fine, and a portion of the fine collected may be paid to the complainant. The DNCRP can also refer serious matters for prosecution. We help businesses respond with documents, explanations and, where appropriate, remedies for the customer. A measured response at this stage often resolves the consumer protection issue before it escalates.

Mobile courts are conducted by executive magistrates who can inspect premises, examine products and records and impose penalties summarily for certain offences. Staff should cooperate, ask for the identity and authority of officials, have a senior manager present, and keep a record of what is checked, seized or alleged. Request copies of any orders. Do not obstruct the inspection, but avoid admitting liability without understanding the allegation. Contact lawyers quickly, because appeals and challenges have short time limits. We prepare inspection protocols for retail, food and pharmacy clients as a practical part of consumer protection readiness.

Yes. In addition to general consumer law, government guidance on digital commerce sets requirements on product information, delivery timelines, refunds, seller details, advance payments and complaint handling, and there have been payment safeguards for online purchases through Bangladesh Bank rules. Platforms are expected to manage their sellers. Late delivery, undelivered orders and refund delays are frequent sources of complaints. We advise platforms and sellers on terms, operational processes and evidence that support their position if a complaint arrives, and on how consumer protection obligations interact with data protection and payment regulation for online businesses.

Yes. Apart from DNCRP proceedings, a consumer may bring a civil claim for compensation for loss or injury caused by goods or services, relying on consumer law, sale of goods law, negligence or contract. Some claims may first need to go through mandatory pre-case mediation where the Legal Aid Services (Amendment) Act 2026 has been rolled out in the relevant district. Group or public interest claims are possible in some situations. We defend businesses against these claims, assess settlement options and coordinate with insurers, while advising on any product changes needed to reduce future consumer protection exposure.

Imported goods sold in Bangladesh generally need labels giving key information, such as the product name, ingredients or composition, net quantity, manufacturer and importer details, manufacturing and expiry dates, batch number and maximum retail price, in the form required by the relevant rules. Some products also need BSTI certification or food safety registration. Stickers applied after import must be accurate and secure. We advise importers on labelling for each product category and review labels before shipment, because relabelling at port or in a warehouse is costly and mistakes are a common basis for consumer protection penalties.

An advertisement is risky if it creates a false impression about price, quality, quantity, origin, effect or other characteristics, even if each statement is technically true. Health and medical claims, before-and-after comparisons, environmental claims, limited-time offers and comparisons with competitors are frequent problem areas. Influencer content and social media posts are treated as advertising where the business directs or pays for them. We review campaigns before launch and help substantiate claims with evidence. Clear, honest advertising is a legal requirement and builds customer trust. Keep test results and approvals on file to prove each claim.

In some circumstances, yes. Where a company commits an offence, Bangladeshi statutes often provide that directors, managers or other officers responsible for the conduct of the business may also be liable unless they show the offence happened without their knowledge or that they took reasonable care to prevent it. This makes well-documented compliance systems important. We advise boards on consumer protection governance, including policies, training, reporting lines and audit, so that the business can show it took reasonable steps, and we defend individual officers where proceedings are brought against them personally.